Frequently Asked Questions

What should I do if my vehicle develops a fault or a part breaks down?

Should your vehicle develop a fault or breaks down. Make sure you have managed to get your car to a safe location. Arrange for breakdown recovery or give us a call on 0203 393 5590 and we will be happy to assist you with finding your nearest breakdown recovery options.

Once you have your vehicle in a safe place, report your claim and we will look to assist you with your repairs as soon as possible.

Can I use my local garage?

Yes, you can use your local garage, but we cannot guarantee the level of repairs that will be carried out. Any garage that you choose, must be VAT Registered and they must follow our repairs procedure set out within your plan schedule. Ensure you check the labour rate they charge matches up with what you have selected on your plan.

Who pays for the repairs?

Warranty Experts will settle the Authorised Repair Cost as instructed by you.

When is my vehicle due for service and who will pay for this?

It is your responsibility that your vehicle is well services and maintained as advised by the manufacturer. This will need to be done at your own expense. Should you fail to do this, your warranty plan will not apply.

Do I need to arrange for my car to be inspected before you will cover my vehicle?

An inspection is not required, but we do reserve the right to have your vehicle inspected or request a photo of your milometer in certain circumstances.

Does my vehicle need to have a full-service history?

I do recommend that you always try to buy a car which has Full-Service History, as there is really nothing like a full book of main dealer service stamps when it comes time to move your car on. It is very important that your vehicle is fully serviced as recommended by the manufacturer within the last 12 months, using a VAT registered garage.

Can Warranty Experts provide warranty for any vehicle?

Warranty Experts can cover almost any make or model of vehicle. This includes commercial Vehicles and high-performance sports cars. We also provide warranty for PCO Vehicles.

Will my call to request or complaint be transferred to a call centre hallway around the world?

All calls, including when dealing with repairs, are answered by Warranty Experts here in the UK. I have met all the staff and visit the offices regularly.

What is my vehicle breaks down out of office hours?

You can use our Emergency Repairs Procedure, as detailed in your Plan Schedule: You pay for the repairs yourself, and make sure you retain VAT receipts and if possible, save the replaced parts. You can then log the repair when the office re-opens.

What if I need a hire Vehicle?

If you have made a valid claim and you require a replacement vehicle then you can contact us on 0203 393 5590 (during office hours) and we will arrange or authorise car hire. Your Plan Schedule will provide you with the details of the daily hire rate covered. If you arrange for your own car hire you must provide appropriate receipts and a hire agreement in your name from a VAT registered car hire firm (proof required).

Is Breakdown recovery covered as part of my Plan?

Warranty Experts do not provide Breakdown cover as part of any plan provided.

Can I Transfer my warranty if I sell my car?

Selling your car with the service and maintenance warranty plan intact may assist in its sale. To request a transfer of your plan send us your request in writing by post, fax or email and supply the details of the person to whom you will be selling your vehicle. Should your request be approved there may be a small admin fee to you, which will be detailed in your Policy Schedule.

My garage says they won't deal with a warranty company. What do I Do?

Ask your garage to call the repairs department to log the Vehicle fault. They don't need an account with us. They just need to confirm their professional opinion so that we know what they have seen is wrong with your car. If they still refuse to deal with a warranty company, contact us on 0203 393 5590 and we can have your vehicle booked into one of our repair garages.